Frequent Questions

Puedes visitar las preguntas frecuentes en español aquí.

 

What is Sueños Blanditos (Softly Dreams)?

Sueños Blanditos is me, Gretel Crespo, a galician girl who loves crochet and amigurumis, whose passion is to design patterns so you can crochet adorable yarn dolls.

In my website you will find for sale all my patterns. Remember that these are PDF patterns that you can download to your device, not the finished doll or physical books.

You can follow the patterns very easily because I try to explain the steps in a simple way, for those who have basic knowledge.

They can be made with wool, fiberfill and a crochet needle. By the way, no hard material used (buttons, zippers, etc). Totally «blanditos».

If you want to know me a little more click here.
 

How do I buy patterns on suenhosblanditos.com?


 

To buy patterns you simply have to add the products you want to the cart. Click to the button “AÑADIR AL CARRITO” (add to the cart)

Once the patterns are selected, click on the blue button on the cart.

You can also go to the cart page by clicking «Ver Carrito” (View cart) in the message that appears when you add a product to the cart.

On the cart page, review your order and click «Finalizar Compra» (Checkout).

If you have a discount code enter it where it says «Código Cupón» (Coupon Code) and click on “APLICAR” (APPLY).

 

On the next page you must fill in your billing information and click on «IR A PAYPAL» (Go to PayPal) to make the payment.

 

Can I buy without being a registered user on suenhosblanditos.com?

You have to be registered to be able to purchase. If it is the first time you buy an account will be created with your data entered during the purchase process and the password that you indicated in the purchase form.

 

I don´t have a PayPal account, can I pay with my credit card?

Yes you can. By clicking on «Ir a Paypal» (Go to PayPal) you will be directed to PayPal to pay with your PayPal account balance or by entering your credit card details.

 

PayPal may ask you to create an account to pay by card. This depends on their own judgment, depending on the use you make of the platform. You can read more about the optional PayPal accounts here.

Once the PayPal payment is completed, you will automatically be directed to your profile page of suenhosblanditos.com where you will see the details of your purchase and you will be able to access to all your downloads in the section «Mis descargas» (My Downloads).

You will also receive an email with payment details and a link so you can download the patterns. If you don´t receive the email, please check your spam mail.

To download the files click on «Download file» or «Descargar Archivo».

You will also receive an email with payment details and a link so you can download the patterns. If you don´t receive the email, please check your spam mail.

I don´t have a credit card; do you accept other forms of payment?

At the moment we only accept payments with PayPal or credit card.

 

Can I pay with my local money?

Yes, even if the price is in euros you can pay with the money of your country. You simply have to follow the purchase process in a normal way and PayPal will do the currency exchange.

To know the price in your local money you can use any currency converter, such as xe.com. Please note that the price may vary slightly, as these websites may not be update. PayPal will make the change depending on how the price of the coin is at the time of payment.

 

I bought a pattern but I didn´t get the download email, what can I do?

If you don´t get the e-mail with the download link, the first thing to do is to check your junk mail or spam, maybe it´s there. Keep in mind also that the email may take a while to arrive.

If you are registered on suenhosblanditos.com you can access to your downloads from Mi Cuenta’ > ‘Mis Descargas’ (My Account> My Downloads). If you are not registered, be patient with the email, and if you see that it doesn’t reach you, please contact me and I will send it with pleasure.

 

I forgot my password, how can I get it back?

At the login page: https://www.suenhosblanditos.com/register/, click the button next to the button “Entrar” (Enter).

Enter the email associated with your account and you will receive an email in order to change your password.

Please make sure that the email you are entering belongs to a Sueños Blanditos account.

 

Is it the same the suscription that the register?

It´s not the same. Being subscribed means that you will receive the mails of Sueños Blanditos with the latest news, offers, blog entries… so you don´t miss anything.

But if you want to have your profile on suenhosblanditos.com to be able to buy with your account, access to your downloads, save in favorites… you must register on the web.

 

Are my data secured?

Totally safe. The payment process is done externally through the well-known PayPal payment gateway, and only they keep the information of your bank details. We don´t have access to this data anytime. If you have any doubts visit our privacy policy.

 

If you haven´t yet solved your question, please contact me.